Warranty Statement

General Warranty Statement

The following information explains our warranty cover policy and how to contact us should you encounter any problems with your product/s.

All products distributed, sold or manufactured by BDM Business Solutions Limited are covered by a 1-year (12 month) limited warranty from the date or purchase.

This is conjunction with your statutory rights that remain unaffected by this warranty policy. Please read the information supplied with your product(s) at time of purchase regarding their guarantee terms and conditions.

This is a general overview of our warranty service. Some products have additional terms and conditions or service benefits in addition to this service statement below. Please check the paperwork and information supplied with your purchase when delivered.

What Is Covered:

During your standard warranty period, your product(s) are covered from, unless otherwise started;

  • Manufacturing defect(s)
  • Supplied software defect(s)
  • Malfunction(s) that result from a manufacturing defect(s)
  • Modification, repair or replacement due to a product recall
  • Damage to the product during transit to the delivery address

What Is Not Covered

During your standard warranty period, your product(s) are not covered from, unless otherwise started;

  • Malfunction(s) or damage(s) due to user inexperience(s).
  • Accidental damage which causes either external or internal damage(s).
  • Operating supplied equipment or software beyond its intended specification(s) or usage(s).
  • Malfunction or damage from the use or installing of third party equipment, consumables or software.
  • Alternations not approved or carried out by BDM or an approved third-party provider.
  • Malfunction(s) or damage(s) due to natural or man-made disaster(s).

Changing Your Mind After Purchasing

If you change your mind or find the product is not suitable for your requirements we offer a 7 day period in which you can claim a full refund of the purchase price. Your 7 day claim period begins from date of delivery to your address. After the 7 day period expires, you enter fully into the warranties remaining terms and conditions.

If you wish to claim a refund under this rule, please contact BDM Business Solutions Limited in the way you purchased the product. If purchased using Amazon or E-Bay, please follow the procedures as they instruct to contact us. If you purchased directly from BDM Business Solutions Limited , please contact us by telephone or e-mail. Details are at the end of this document.

You must return your item in its original packaging complete with all the accessories supplied.

Once your product(s) has reached us, BDM Business Solutions Limited will process your claim for a full refund minus the original delivery charge. This will be issued in the original tender it was purchased in and also via the original purchase source.

All returned items are subject to an assessment to ensure that they are in full working order and show no signs or client misuse or damage. If there are signs of such issues then we reserve the right to carry out further investigations and withhold payment until these are complete. We will contact you if this occurs.

This part of the policy does not apply to BookMaster or any other specially adapted equipment which has been customer made to your requirements. These items are classed as except from this part of the policy.

Sub-Note: Delivery Charges

The cost of returning your product(s) back to BDM Business Solutions Limited is the responsibility of the customer.

We advise the use of a suitable service that offers a secure and safe delivery process to ensure it reaches us. BDM Business Solutions Limited and its affiliates accept NO liability during this process. In the event that your product(s) do not reach us, please contact your service provider for further assistance.

No refunds for postage are offered regardless if the product is returned due to change of mind or if proven faulty once returned to us.

Reporting a Problem With Your Product

If the Product(s) develops a suspected fault or malfunction during the warranty period then please follow the procedure below;

To report your issue, please telephone or e-mail us on the following:

Telephone: 0845 466 7281
e-mail: service@bdm-technology.com

We aim to respond to all enquiries within 1 hour and within normal working hours which are Monday to Friday, 9:00 AM to 5:00 PM.

Please supply us with as much information regarding the problem(s) you are experiencing. This will help us to resolve your issue quickly and effectively.

Please also include the following information in your e-mail or telephone call.

Your Name

Company Name (if applicable)

Your Address

Contact Number

Contact E-Mail Address

Product and Model Number

Product Serial Number

Date of purchase

We will aim to resolve issues firstly by asking basic questions and supplying additional instructions for you to carry out. New or revised software may also be issued to resolve your issue.

If this does not work, BDM will carry out the following;

• Arrange for a engineers call out*
• Ask you to return the product**

* Only for customers with a valid service contract which includes engineers callouts as part of the service. Items under this cover will be, for example, BookMasters, MFPs/Printers, Book2Net Scanners, SMA Scanners and Microfilm Readers.

** For customers with equipment such as MiniScan, Plustek Products and Accessories. If you have purchased additional service contracts on these then an engineer visit by be included.

Arranging for a engineers call out

The BDM representative will arrange for the engineers call to take place as soon as possible and you will be issued with a Service Callout Reference (SCR) which will be quoted on all paperwork and we ask to be used when contacting us regarding your reported issue(s).

We aim to do this next working day (Monday to Friday between 9.00 am and 5.00 pm) but this may not be possible for example if the next working day is on a bank holiday or if additional parts are required.

Onsite, the engineer will aim to resolve reported issue(s) by carrying out diagnostic and printing tests and any repairs which can be done with the tools they have. If new or additional parts are required, we will order these and arrange a return visit as quickly as possible. Work will be carried out by either BDM or by an approved third-party engineer.

In the event the reported issue(s) are classed as been caused by client misuse then you will be liable for the cost of the call out, any repairs and any required new or replacement parts. In this event, we will discuss this further with you.

If no fault is found then we reserve the right to levy charges to cover the cost of the callout and time onsite taken up by identifying or attempting to repair the fault.

Returning a Product With a Suspected Fault

Our representative will send you a form to complete and send back with your product(s). You will also be issued with a Returns Reference Number (RRN) that we ask customers to use in order to track their claim during the returns process. Please quote this on all correspondence with BDM Technology.

Please package your item within its original packaging and include all original supplied accessories such as manuals, leads and software. BDM Business Solutions Limited will inform you when your product arrives with us. All returns will then be assessed on site to ensure they meet the criteria of our warranty statement.

If the item can be repaired then this will be carried out within a time reasonably deemed acceptable. This will be carried out either by BDM, an approved third-party agent or the original manufacturer. We will keep you informed regarding the progress of the repair and when the items is to be returned.

The cost of returning the item to you will be covered by BDM.

In the event the reported issue(s) are classed as been caused by client misuse then you will be liable for the cost of the call out, any repairs and any required new or replacement parts. In this event, we will discuss this further with you.

If no fault is found, we reserve the right to levy charges to cover any costs incurred in identifying the fault and any attempted repairs. You will be charged for the cost redelivery at our standard charge applicable at that time.

Sub-Note: Delivery Charges

The cost of returning your product(s) back to BDM Business Solutions Limited is the responsibility of the customer.

We advise the use of a suitable service that offers a secure and safe delivery process to ensure it reaches us. BDM Business Solutions Limited and its affiliates accept NO liability during this process. In the event that your product(s) do not reach us, please contact your service provider for further assistance.

No refunds for postage are offered regardless if the product is returned due to change of mind or if proven faulty once returned to us.

MiniScan Direct Product Replacement

As part of the MiniScan service and support package, BDM Business Solutions Limited offers a direct replacement product for MiniScan models that are sent back due to a suspected fault. Once we have received your returned MiniScan and carried out our initial assessment, a replacement will be issued for delivery the next working day wherever possible (subject to availability).

Customers can only receive a maximum of 2 product replacements per year of cover.

For more information, please see the warranty statement and information enclosed with your original order.

Obtaining Technical Assistance:

As part of our service contracts, you can contact BDM Business Solutions Limited to obtain technical assistance and additional tuition. If you have a question or require help, please contact us by either telephone:

Telephone: 0845 466 7281
e-mail: service@bdm-technology.com

We aim to respond to all enquiries within 1 hour and within normal working hours which are Monday to Friday, 9:00 AM to 5:00 PM.

Please have to hand your name, company name (if applicable), contact number, product maker and model number plus your serial number.

We will aim to provide help, additional information or advice to help resolve your query.

We cannot always provide additional on-site training following a product install or delivery. If this is required, then our standard call out charges applicable at the time will be the cost of providing this service.

If you do not have a valid service contract with us, basic help can only be provided with additional help and support incurring our standard call out charges applicable at the time will be the cost of providing this service.

After Service and Support Package Ends

After you standard or extended warranty ends, you will become liable for any callout, labour or and repair costs. Technical support will also become chargeable.

When you are in the final month of your cover, BDM Business Solutions Limited will contact you to discuss continuing your cover for another year and discuss what warranty services we have on offer and are suitably for your product. Cover must be purchased before the expiry of the warranty to not break the period of service.

Machines under contracts such as BookMasters, Printers and MFPs are covered under either 3 or 5 year contract plans which automatically roll on which that time has expired. Please see the terms and conditions on the reverse of your contract for further information.

Please Note:

BDM Business Solutions Limited and any of its related affiliates DO NOT accept any liability for any loss of sales, savings or data that arise from the period your product(s) is unusable, being transported or replaced. BDM Business Solutions Limited and any of its related affiliates also DO NOT accept any liability for any personal injury that maybe incurred when using any of our product(s) or supplied accessories.


THIS WARRANTY IS GIVEN BY BDM BUSINESS SOLUTIONS LIMITED IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR APARTTCULAR PURPOSE. BDM BUSINESS SOLUTIONS LIMITED SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA. WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES TO CUSTOMERS OF THE CUSTOMER. THE CUSTOMER’S SOLE REMEDY FOR ANY BREACH OF WARRANTY IS THE REPAIR OR REPLACEMENT, AT BDM BUSINESS SOLUTIONS LIMITED ‘S DISCRETION, OF THE FAILED PRODUCT.

This warranty statement is correct at the time of publication in February 2014. BDM Business Solutions Limited maintains a policy of improvement throughout its products, services and publications. We therefore reserve the right to replace, modify or discontinue all or part of this document without prior notice.

BDM Business Solutions operates under the trading styles of BDM Technology, ArcScan and Archif.

E&OE. © BDM Business Solutions Limited 2014.

Contact BDM Arcscan

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Contact Details

Welcome to BDM ArcScan

The creative and dynamic company leading the development and revolution of digitisation services and solutions.

BDM ArcScan
1 Darin Court
Crownhill
Milton Keynes
Buckinghamshire
MK8 0AD

Contact Details
Telephone: 01908 410 414
E-Mail: info@bdmarcscan.co.uk

BDM ArcScan
Suite 301
Digital World Centre
Media City
The Quays, Salford 
M50 3UB

Contact Details
Telephone: 0161 216 4030
E-Mail: info@bdmarcscan.co.uk